Policies

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Stock Policy
• Viewing Orders

 

Shipping & Delivery
Order by 12:00 PM PST (Bellingham, WA) Monday through Friday and your order will likely ship the same day.

Flat Rate Ground Shipping of $4.95

Free Ground Shipping on all orders over $50.00 (Continental U.S.A. only)

USPS First Class Mail International: 
This method while inexpensive, may be problematic and take up to 4 to 6 weeks to receive your package. Some countries, such as Australia, UK and Canada, are good candidates for USPS First Class Mail International.

USPS Priority Mail International:
This method is more reliable and your package may arrive within 7 days to 2 weeks. This option is a good choice for smaller countries.

Federal Express: 

• FedEx Ground: within 5 business days to most areas
• FedEx 2 Day: By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).
• FedEx Express Saver : Delivery to businesses by 4:30 p.m. and to residences by 7 p.m. in 3 business days
• FedEx Standard Overnight: Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas
• FedEx Priority Overnight: Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon, 1:30 p.m. or 4:30 p.m. on Saturdays.
• FedEx International Economy: 2-5 business days. Saturday delivery available in countries where Saturday is a regular business day.
• FedEx International Priority: 1-3 business days. Saturday pickup and delivery available in many areas.

 

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Privacy & Security

We guarantee that every online transaction you make with a website powered by Seeking Health will be 100% safe. 

This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Seeking Health.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.

Returns & Replacements
All Customers of websites powered by Seeking Health are covered by our 60 day Money Back Guarantee.

If you are not happy with your unused purchase, send it back within 60 days and we will refund the amount of the merchandise ordered. Please note that our 60 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, shipping, etc. Return postage is the responsibility of the buyer. If return packages are lost, Seeking Health is not responsible for them. We recommend you insure the return package and obtain a tracking number. We also charge a 10% restocking fee to all returns except for mis-shipments due to error on our part.

Merchandise must be in original packaging and in resalable condition. We cannot accept returns or exchanges used items, probiotics, food items, enema products or other perishable items. We do this to protect you and other customers.

Returns and exchanges are processed once they arrive our warehouse. If you returned an item, you will receive an email confirming a refund to your card. If you do not see a refund on your credit card within 2 weeks after you shipped the item back to us, please call us at 1-800-547-9812. If you desired an exchange, you will receive an email tracking number along with any credit card adjustments.

Please Note: For returns/exchanges you may send the item back to our headquarters and upon receipt we will send your replacement out -OR- You may prepay for the replacement unit to have it shipped out immediately. Upon receipt of the item being returned, we will credit your card for the amount.  If you are returning a defective item and do not wish to receive a replacement, a 25% restocking fee will be charged.

Important Note: We recommend getting insurance as we cannot be responsible for lost packages or damage that occurs before the package reaches our warehouse. Save your tracking number. This is your proof of return and allows you to track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item(s).

Just Follow These Easy Steps:

Step #1: Call us at 1-800-547-9812 or 360-306-8749 to request a Return Merchandise Authorization (RMA) number. If you are returning a damaged or defective item and/or want an exchange, we will process your replacement order at this time.

Step #3: Ship the package to:
Seeking Health Returns
RMA# _____________
1708 Kentucky St
Bellingham, WA 98229-4715 

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Ordering

We maintain 99% of offered products in our own warehouse. This allows us to control inventory and quickly get product to our customers. Many companies hire fulfillment centers to store and ship product. We have researched this option and found it unreliable and too slow.

• All Items in stock unless marked otherwise on our site
• Out of Stock items will display a link stating that the item is Out of Stock. A couple options exist here:
  1. You may still purchase this item but do understand that there may be a delay of 7 to 14 days. We will send you an email when we are processing your order to ship.
  2. You may click the Notify Me When In Stock link and we will automatically send you an email when that item arrives in our warehouse.

 

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Viewing Orders

To View orders login to the "My Account" section. From here you can view your recent and past orders as well as get tracking information. If you do not find tracking in your order after 48 hours, we recommend you call us or e-mail to inquire.