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SEEKING HEALTH
Last updated: June 24, 2022
This Website collects some Personal Data from its Users. Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.
If you are visiting this site from the European Union, please see our EU Data Subject Privacy Notice for information about the processing of your personal data.
If you are a California resident visiting our website, California law may provide you with additional rights regarding our use of personal Information. Please see our Privacy Notice for California Residents for this information.
Seeking Health LLC
3140 Mercer Avenue
Bellingham, WA 98225
United States
Owner contact email: customer@seekinghealth.com
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more here
According to CalOPPA we agree to the following:
Users are able to change their personal information through our Service by:
This Privacy Notice for California Residents supplements our Privacy Policy and applies solely to Seeking Health consumers, as defined below.
Consumer: natural persons who reside in California, including (1) individuals who are in California for other than a temporary and transitory purpose; and (2) individuals who are domiciled in California, but are outside the state for a temporary or transitory purpose.
CCPA: the California Consumer Privacy Act of 2018, effective as of January 1, 2020
Personal information: as defined in the CCPA, and includes information that can be used to identify you, either alone or in combination with other information, and any other information that could reasonably be linked with a particular consumer or device.
As a consumer you have the right to know the following:
Your access rights under the CCPA are not absolute. Specifically, the CCPA limits the information you can request to personal information collected in the 12-month period preceding our receipt of the request. Additionally, under the CCPA, Seeking Health is not obligated to respond to requests for access to personal information more than twice in a twelve-month period. Seeking Health may, in its sole discretion, choose to provide personal information in response to a consumer’s access request that relate to a time period greater than the preceding 12 months or respond to a consumer request more frequently than required by law; choosing to do so, however, does not constitute an obligation to do so.
Consumers also have the right to request deletion of personal information, but only where that information was collected from the consumer. Your personal information may not be deleted if the information is necessary to:
Only you or someone legally authorized to act on your behalf may make a verifiable consumer request related to your personal information. Your request must provide sufficient information that allows us to verify you are the person about whom we collected personal information or an authorized representative. Your request must describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
Seeking Health will deliver the required data to the consumer in an electronic readable format within 45 days of receipt of the verifiable consumer request. This information will be provided free of charge to the consumer.
As a consumer you have the right to opt-out of having your personal information sold. Seeking Health does not sell personal information to 3rd parties.
The CCPA prohibits businesses from discriminating against consumers by denying goods or services, charging a different price or rate for goods or services, providing a different level or quality of goods or services, or suggesting that they will do any of these things based upon a consumer’s exercise of any CCPA rights.
The right to equal services and prices does not place any restrictions on a business’ ability to collect information or deny service if a consumer does not want to participate in collection; it only applies where the consumer exercises specific CCPA rights, such as opting out of downstream sale of the data.
To request a summary of your personal information or to request deletion of your personal information please use our Personal Information Request Form or contact us at privacy@seekinghealth.com.
Category – Identifiers
Examples: Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, phone number
Collected: Yes
Category – Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Examples: Registration information such as name, address and contact information. Some information included in this category may overlap with other categories
Collected: Yes
Category – Protected classification characteristics
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Collected: Yes
Category - Commercial information
Examples: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
Collected: Yes
Category - Geolocation data
Examples: Web-Behavior Information that includes the identification or estimation of physical location or movement.
Collected: Yes
Category – Internet or Other Electronic Network Activity Information
Examples: Browsing history, search history, and information regarding consumer’s interaction with an internet site.
Collected: Yes
The CAN-SPAM Act sets the rules for commercial email, establishes requirements for commercial messages, and gives recipients the right to have emails stopped from being sent to them.
We collect your email address and phone number in order to:
To be in accordance with CAN-SPAM we agree to the following:
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: first name, last name, phone number, email address, Cookies, Usage Data, various types of Data, province, state, country, ZIP/Postal code, gender, city, address, date of birth and geographic position.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
The Owner may process Personal Data relating to Users if one of the following applies:
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
If broader protection standards are applicable, Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Therefore:
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Contacting the User, Interaction with external social networks and platforms, Analytics, Handling payments, Traffic optimization and distribution, SPAM protection, Managing contacts and sending messages, Social features, Managing support and contact requests, Interaction with live chat platforms, Registration and authentication and Location-based interactions.
Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.
Personal Data is collected for the following purposes and using the following services:
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Opt Out. Privacy Shield participant.
This Website uses an internal analytics system powered by Shopify, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: Canada and United States – Privacy Policy. Privacy Shield participant.
Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
HubSpot Analytics is an analytics service provided by HubSpot, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Website.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
Refersion is an affiliate management service provided by Refersion, Inc. that connects data from the Refersion affiliate network with actions performed on this Website, in order to calculate and disperse commissions to our affiliate partners.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy.
Klaviyo, Inc. provides analytics services for website usage and email marketing. Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
The Owner may use the Personal and Usage Data collected through this Website to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.
User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more, about the profiling activities performed, Users can check the relevant sections of this document.
The User always has a right to object to this kind of profiling activity. To find out more about the User’s rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.
By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: email address, first name, last name and phone number.
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.
Personal Data collected: address, city, country, email address, first name, gender, last name, phone number, province, state and ZIP/Postal code.
Users that provided their phone number might be contacted for commercial or promotional purposes related to this Website, as well as for fulfilling support requests.
Personal Data collected: phone number.
This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Website, for contacting and being contacted by this Website support service. If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
Zendesk Chat is a service for interacting with the Zendesk live chat platform provided by Zendesk, Inc.
Personal Data collected: email address and first name.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Klaviyo Email is an email address management and message sending service provided by Klaviyo Inc.
Personal Data collected: email address and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
By registering or authenticating, Users allow this Website to identify them and give them access to dedicated services. Depending on what is described below, third parties may provide registration and authentication services. In this case, this Website will be able to access some Data, stored by these third-party services, for registration or identification purposes.
The User registers by filling out the registration form and providing the Personal Data directly to this Website.
Personal Data collected: date of birth, email address, first name, gender and last name.
This type of service analyzes the traffic of this Website, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
Google reCAPTCHA is a SPAM protection service provided by Google Inc. The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
Payment processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
Shopify Payments is a payment processing service provided to Shopify merrchants by Shopify, Inc.
Personal Data collected: Various types of Data as specified in the privacy policy of the service.
Place of processing: Canada and United States – Privacy Policy. Privacy Shield participant.
Authorize.Net is a payment service provided by Authorize.Net.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: See the PayPal privacy policy – Privacy Policy.
Spreedly is a payment service provided by Spreedly Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
This type of service allows interaction with social networks or other external platforms directly from the pages of this Website. The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network. This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
The Pinterest “Pin it” button and social widgets are services allowing interaction with the Pinterest platform provided by Pinterest Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy.
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy.
The YouTube button and social widgets are services allowing interaction with the YouTube social network provided by Google Inc.
Personal Data collected: Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
This Website may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Website.
The geographic location of the User is determined in a manner that isn’t continuous, either at the specific request of the User or when the User doesn’t point out its current location in the appropriate field and allows the application to detect the position automatically.
Personal Data collected: geographic position.
This type of service allows this Website to manage support and contact requests received via email or by other means, such as the contact form. The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
Zendesk is a support and contact request management service provided by Zendesk Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
This Website may use the Personal Data provided to allow Users to invite their friends - for example through the address book, if access has been provided - and to suggest friends or connections inside it.
Personal Data collected: various types of Data.
Smile.io uses account information to manage the User's Reward Points and usage of loyalty program features.
Personal Data collected: account information and various types of Data as specified in the privacy policy of the service.
Place of processing: United States and Canada – Privacy Policy.
This type of service analyzes the payment processing events of this Website, potentially containing Users’ Personal Data, with the purpose of filtering it from payment events that are recognized or suspected as fraudulent.
Signifyd is a fraud detection service provided by Signifyd, Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
This type of service allows this Website to host their content and provide services, and distribute their content using servers located across different countries to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information User are transferred.
Shopify is an ecommerce platform that uses a number of subprocessors to provide merchants with essential website services, content distribution, analytics and performance optimization. The way Shopify is integrated means that it filters all the traffic through this Website, i.e., communication between this Website and the User’s browser, while also allowing analytical data from this Website to be collected.
Personal Data collected: Cookies and various types of Data as specified in the privacy policy of the service.
Place of processing: Canada and United States – Privacy Policy. Privacy Shield participant.
Seeking Health will send you text messages in relation to promotional offers. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the SMS program, you can reply with the keyword HELP for more assistance, or you can get help directly at 1800-547-9812 or at customer@seekinghealth.com. Please note that message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
This type of service allows this Website to process customer orders and provide related services.
Shopify is an ecommerce platform that uses a number of subprocessors to provide merchants with essential website services, content distribution, analytics and performance optimization. Shopify uses this information to provide this Website with the Services, including supporting and processing orders, risk and fraud screening, authentication, and payments, and to improve its Services.
Personal Data collected: Cookies and various types of Data as specified in the privacy policy of the service.
Place of processing: Canada and United States – Privacy Policy. Privacy Shield participant.
ReCharge is a checkout and subscription service that allows this Website to offer its Subscribe & Save program.
Personal Data collected: Name, email, addresses, phone number, payment processing information, computer and network Data, as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
The natural person to whom the Personal Data refers.
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.
The means by which the Personal Data of the User is collected and processed.
The service provided by this Website as described in the relative terms (if available) and on this site/application.
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Small sets of data stored in the User’s device.
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to this Website, if not stated otherwise within this document.
This EU Data Subject Privacy Notice (“EU Privacy Notice”) explains how Seeking Health LLC (“Seeking Health”, “we”, “us”) fulfills our responsibilities under the EU General Data Protection Regulation (“GDPR”) in relation to the collection, retention, use, and other processing of personal information that is obtained when EU data subjects visit and interact with our Website (www.seekinghealth.com) and use the Services.
Seeking Health LLC is the data controller for our Website and Services. You can contact us by e-mail sent to privacy@seekinghealth.com or by writing to us at the following address:
Seeking Health LLC
3140 Mercer Avenue
Bellingham, WA 98225
United States
We may collect and process the following personal data when you visit our Website and use our Services:
We do not collect personal data that is considered to be sensitive or special categories of personal data under the GDPR.
Note that our Website and Services are dynamic. We may introduce new features, which may involve new or different personal data processing activities. If we make a material change to how we process your personal data, we will notify you and may also modify this EU Privacy Notice. If we have relied upon your consent for a particular use of your personal data, we will seek your consent to use such personal data for any other purpose.
We may use the personal data we obtain to:
We process your personal data pursuant to the following legal basis:
We may share your personal data:
We maintain appropriate technical and organizational safeguards designed to help protect personal data from unauthorized disclosure or access and accidental or unlawful destruction, loss, or alteration. Although we use reasonable efforts to safeguard personal data, we cannot guarantee the security of your information obtained through our Website and Services.
We will store your personal data for no longer than is necessary for the performance of our obligations or to achieve the purposes for which the information was collected, or as may be permitted under applicable law. To determine the appropriate retention period, we will consider the amount, nature, and sensitivity of the information; the potential risk of harm from unauthorized use or disclosure of the information; the purposes for which we process the information and whether we can achieve those purposes through other means; and the applicable legal requirements. Unless otherwise required by applicable law, at the end of the retention period we will delete personal data from our systems and records or take appropriate steps to fully anonymize it.
To improve our Website and Services, we may use “cookies” and other similar technologies to track your visit. Click here to review our EU Cookie Policy.
Please be aware that your personal data will be transferred to, processed, and stored in the United States. Data protection laws in the U.S. may be different from those in your country of residence.
When we transfer your personal data out of the European Economic Area (“EEA”) to countries not deemed by the European Commission (“EC”) to provide an adequate level of protection for personal data, including the United States, the transfer will be based on one of the following safeguards recognized by the EC as providing adequate protection for personal data, where required by EU data protection legislation:
Please contact us if you want further information on the specific mechanism used to transfer your personal data.
Under the GDPR, you have certain rights regarding your personal data. Subject to certain conditions, you may ask us to take the following actions in relation to your personal data:
To request a summary of your personal data, or to request revision or deletion of your personal data, please use our Personal Information Request Form. You will be directed to log in to access the form to verify your identity and prevent fraudulent requests.
If you would like to submit a complaint about our use of your personal data or our response to your requests regarding your personal data, you may contact us by email at privacy@seekinghealth.com, by writing to us at our postal address as provided below, or by submitting a complaint to the data protection regulator in your jurisdiction. You can find information about your data protection regulator here.
Seeking Health will review and updated this notice as needed. We recommend visiting this page periodically to be aware of any changes.
You can contact us by e-mail sent to privacy@seekinghealth.com or by writing to us at the following address:
Seeking Health LLC
3140 Mercer Avenue
Bellingham, WA 98225
United States