RETURNS & REPLACEMENTS
Effective January 2016
Try Seeking Health with confidence.>
Finding the right products to support optimal health can take time.
Return any item shipped by SeekingHealth.com for a refund or replacement within 30 days of receipt.
Seeking Health will investigate claims of negative side effects and adverse reactions you believe are a result of a product, but cannot be held liable for them. We recommend that you seek the guidance of a healthcare professional prior to beginning any supplement regimen, for help determining which products and doses are safe/suitable for you to use.
Requesting a Refund or Return
Before returning a product to us, you will need to submit a Return Merchandise Authorization (RMA) request.
Requesting your RMA:
A. You can submit an RMA request online by logging into your account at SeekingHealth.com.
- Click ‘Product Returns’ in the ‘My Account’ menu.
- Click ‘Request A New Product Return’
- Select the order that includes the items you want to return.
- Verify your contact information and the items/quantities you’d like to return.
- Choose the reason for the return.
- Click ‘Submit’
B. Or request an RMA by calling Optimal Support at 800-547-9812 ext. 1.
You’ll receive a notification once your request is approved or denied.* If approved, you will be directed to your ‘Product Returns’ for our Return Form and instructions on how to ship your product back to Seeking Health. Please download and print the form, and include it with your product in your return package.
You’ll receive another notification once the product(s) have been received back into our warehouse and when your account has been credited. Please allow a couple business days for the credit to reflect on your account.
Refunds are provided only for the price of the product on the original order and do not include shipping charges or coupons/discounts used at the time of purchase.
Virtual products including gift cards and memberships are non-refundable.
To receive a refund or replacement, your product must be shipped back to our warehouse unless an Optimal Support Specialist advises you to discard the unwanted product. We ask that you do not send back enema products; however, you will still need to submit a Return Merchandise Authorization request. Please do not discard any items unless you have been directed to do so by an Optimal Support Specialist.
Return ShippingReturn postage is the responsibility of the buyer.
Seeking Health is not responsible for lost or stolen return packages.
When returning products to Seeking Health, we recommend that you insure the return package and obtain a tracking number.
Return packages are received at Seeking Health during normal warehouse operating hours, Monday through Friday.
Damaged, Defective, or Incorrect ItemsWe are committed to providing the highest level of service possible. If there is a problem with your order, please contact Optimal Support immediately. Provide us with as much information as you can about the problem, including your order number, names and quantities of the affected items. We will be happy to provide a refund or replacement for damaged or defective items at no additional cost to you.
If the items you received do not match the items on your order, we will happily ship the correct items at no additional cost to you. We may ask that you return the incorrect items to us using a prepaid return postage label.
Receiving an incorrect item does NOT include receiving a product that was purchased by mistake.
If you purchased the wrong item by mistake, we ask that you place a new order for the correct item and submit a RMA request for the item you bought mistakenly.
*Seeking Health reserves the right to deny RMA requests for fraudulent returns, orders delivered over 30 days prior to submission of the request, or at the discretion of our Optimal Support staff.